Support

Shipping Policy

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Multiple locations

Products across the Nerida Hansen Creative Emporium are not from a single store.

All collections are sourced from specialist makers and suppliers around the world.

Rather than shipping everything from a single warehouse, each collection is prepared and dispatched directly by the individual store or production partner. 

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Our Stores & Individual shipping charges

Each store operates independently and has its own fulfilment location, shipping costs and delivery schedule. No products come to Nerida Hansen for delivery.

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This means:

• Shipping charges are calculated separately for each store.

• If you select products from different stores, multiple shipping charges will appear at checkout.

• Orders from different stores cannot be combined into a single shipment.

• You will receive separate tracking information for each shipment.

• Tracking numbers may take a few days to generate.

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Product Readiness:

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Our stores offer stock that is ready now, or is customised and printed or manufactured on demand.

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Ready Stock fabrics are already available and waiting to be cut and packed. Allow 2-3 days for this process, and 7-12 days for delivery.

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The Mua Print-On-Demand Fabrics are fully customised to your order so they take 2-3 weeks to print, then 7-12 days for delivery.

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payment or processing delays

When you select any products, our vendors do not prepare any orders until payments are received. At times, Public holidays and weekends can delay these payments by 1-2 days.

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Shipping Timeframes

Estimated delivery times are provided as a guide only and are not guaranteed.

Occasionally delays may occur due to:

• Customs inspections

• Airline or freight delays

• Public holidays

• Weather events

• Local postal carrier delays

• High seasonal shipping volumes

These circumstances are outside our control but with any delays we will do our best to inform you.

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Responsibility After Dispatch

Once your order has been collected by the shipping carrier and tracking has been issued, responsibility for the delivery process passes to the carrier.

While we will always do our best to assist if a shipment encounters problems, we cannot be held responsible for delays caused by freight companies, customs authorities or local postal services.

 

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes or import fees depending on your country's regulations.

Your freight charges are generally DDP, which means major taxes are included, but if a destination carries other taxes or fees above the freight calculation, it is the responsibility of the customer to pay those clearance fees. Please be aware of your local regulations and import taxes before ordering.

Unfortunately we have no control over these charges and cannot estimate what they may be.

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Shipping Addresses

Please ensure your shipping address is complete and accurate before placing your order.

Orders returned due to incorrect or incomplete address information may incur additional shipping charges before they can be resent.

 

Tracking

Tracking details will be emailed as soon as it becomes available, usually 1-3 days after it is picked up by the couriers.

If your order contains items from multiple stores, you may receive multiple tracking numbers.

 

Store & Brand Labels

All products have a clearly labelled brand, which is one indicator of the store it will be coming from. There is also a Shipping information section on each product sold.

 

Contact Us

Contact us at info@neridahansen.com with any questions. We're always happy to help.